The best guest room is own room
How to make guest room as calm as customer’s own …
Facilities
Facilities
Facilities
Facilities
Difference from “comfort”
“Facility and Equipment” are “Fashion…
Facilities
Effective reception area
Position of receptionist Remove unnecessary items in th…
Facilities
Incomplete quality services
Remove incomplete quality services and places Good inte…
Facilities
Evaluation criteria for facilities and equipment
Personal space = safe place Reputation goes up by secur…
Cleanliness
Points to watch out for in actual cleaning
Wet area Carefully place near eye level As for the wet …
Cleanliness
Using natural materials
Impression that customer receives from material Be care…
Cleanliness
Keep the desk simple
Space to put what customers want to put What is needed …
Cleanliness
The attitude of the staff
Perfect cleaning Aiming for perfect cleaning No matter …
Staff
Review measures with immediate effect
Mechanism that makes the staff look smile The reason wh…