Reason for creating this site

Review measures that can be used in any style of inn

Site specializing in review measures

Thank you for visiting this site.

I had been running a guest house in Miyajima Island, Hiroshima Pref. for over three years.

I had no experience working in any accommodation until I opened my inn. From the beginning, it was difficult because of trial and error, but in the end, we can say with confidence that we have become an accommodation that will satisfy our customers.

Unfortunately, I withdrew from the management of the inn, but to be honest, I felt that my management skills were inexperienced when compared to seniors who had been operating their inn for many years.

So, I don’t recommend this site for people who want to learn inn management.

The biggest sale of this site is “How to increase your review score”.

I carefully analyzed the customer’s reaction and tried it little by little, then my guest house received 9.7 out of 10 reviews on “Booking.com” for the third consecutive years.

When you hear this score, you have imagined an gorgeous inn.

But, the inn that I was running was a shared room with 3,000 yen(abt. 30 US dollar) including tax per night, 4 bunk beds shared by 8 strangers. Of course, the shower and toilet are shared.

Why did I choose the guest house type, at that time, there was no guest house in Miyajima Isalnd.

I was so happy to make something that wasn’t there and the customer said it was good.

I didn’t understand the reason for high and low ratings

Before opening the guest house, I was a shipping company salesman ( the work is only company-to-company business ), so it was my first time to write reviews from customers.

I’m so happy and I still remember the first review.

Many customers leave a review every day, but sometimes customers leave a review that I unexpected.

A customer who was very pleased was low rating.

A customer who I didn’t have many opportunities to serve was perfect rating.

I will explain why later, but I didn’t really understand why at the beginning.

I wrote methods of particularly effective way to raise score of reviews that based on my experiences and verifications.

What I found from the results of reviewing all types of inns

I was running only a guest house, but I was interested in review and review culture.

I reviewed reviews on business hotels and resort hotels across the country and around the world to check differences and similarities.

What customer want from inns. A hotel where customer want give a perfect score.Result is, there was no diference among any style inn.

So, I am convinced that this site is a way to improve reviews not only for the guesthouse(hostel) industry but also for the hotel and ryokan industry.

I have written a lot of things in this book that I think, ” If you do this, you’ll get more good score ! “.

To help people who are troubled by review

Also, what makes this book different from a regular customer service manual is that it forcuses on ” How to get Good Review “.

It is not just intended to become familiar with customers.

Nowadays, any service industry has entered an era that is evaluated by ” Review “.

Whether that evaluation is accurate is another story, we have to accept many happy and reviews.

I have bee hurt by review many times in the past.

But, after understanding why this is going to be written in this site, I was able to accept all low-rated reviews.

This site will help people who are worried about review from customers, and it is hoped that the number of inns where guests can stay comfortably will increase.