Table of contents
How to make guest room as calm as customer’s own
There are usages for each customers
If we run an inn, we can see that the usage of the inn’s rooms is slightly different for each customer.
Of course, there is no camera or video in the room. We will only notice the difference when we clean up after customers have checked out.
Sheets, desks and chairs, cups are placed in different places.
This little difference shows that there is an ideal location of equipment for each customer and there is an ideal usage of equipment and bedding.
The guest room of the ideal what customers can relax most is customers’ own room.
Therefore, as a point to raise the evaluation of facilities and equipment, it is important how customers can use guest rooms like their own room.
Devise with the idea of addition rather than subtraction
In order for customers to use guest rooms like their own rooms, we will devise with the idea of addition rather than subtraction.
If you have lived alone, remember when you rented a new room yourself.
From the first empty room and a pile of cardboard boxes, furniture gradually increases, tableware increases, household appliances are prepared, and houseplants are placed.
We create our room from nothing, so we love the room and it becomes the most relaxing place.
On the other hand, I don’t think there is a person who loves a room that has everything from furniture to home appliances, tableware, and accessories since the day we move in.
I think the room feels like someone else’s room and cannot relax. Even if we change the room where we have everything from the beginning to our liking, we will not be attached to it like our own room.
This means that the idea of addition is important, not subtraction.
A room with a feeling of attachment
If the equipments in the guest room are installed in a detailed location from the beginning, we will not be attached even if we move them to our ideal location.
Collect equipments in one place and don’t put anything on desk or sink. If we can install equipments in the layout we like, we can attach to the room.
And that leads to raising the evaluation of the room. A business hotel with a system that does not place an amenity set in the guest room, puts it close to the reception, allows customers to bring only what they need, and choose from several types.
The hotel was also able to choose the hardness of the toothbrush, and the rating of reviews from customers was also high.
Let the customer first look at the cleanest rooms
Anyone may think that a customer might need it and put all the equipment in the room from the outset.
Don’t put extras in the room, let the customer first look at the cleanest and most beautiful room.
After that, having their favorite things in the place they like is an effective way to increase the evaluation.
If your guest rooms are spacious, how about create a place to collect amenities and accessories.
If your guest rooms size are typical size, how about introduce a way for customers to choose their favorite amenities at the reception.
□ Make the room as simple as possible when the customer first enters the room.
□ Allow customers to lay out rooms as they like.
□ Place amenity sets near the reception so customers can choose them.
