Comfort & deep sleep

Comfort

The comfort item is difficult to get a perfect score.

What is the standard for “comfort”?

If we actually write a review, what is our criteria for whether the inn is comfortable?

In the case of the inn that I operated, because it was a shared room and shared shower and toilet, the comfort item was the lowest among all items.

Customers who gave all other items 10 points were often rated as 9 for comfort item.

Even so, I’m really grateful to my customers because I received 9.7 points overall items. However, I tried to improve every day with a trial and error aiming for a perfect score. And conversely, I also wondered what was different from the customer who gave me the perfect score for comfort item.

From the customer’s point of view, there was something that was almost perfect but couldn’t.

Since review points are the message from customers, I really thought about the meaning of this minus one point.

Reasons why comfort rating has declined

When customers made a reservation, I well informed that the rooms are only shared rooms and that the shower and toilet are shared, so customers were convinced and came to stay.

Considering the remaining reasons, the customers felt uneasy because the compatibility with the guest in the same room happened to be bad, or the timing of the action with the guest in the same room did not match and they did not know what kind of person was in the same room.

I concluded that this was the reason for the decline.

This is the responsibility of the inn as it is the result of my mistaken room allocation and bed allocation.

At that time, I was thinking about whether to change to a private room in order to achieve perfection.

The most important thing is whether customers could sleep deeply

Deep sleep makes people happy

In order to improve the comfort item, it is important whether or not customers were able to sleep deeply.

By sleeping deeply, we can relax their brains and recover from fatigue.

Even customers who were unfriendly and grumpy at the time of check-in may be smiling the next morning if they sleep deeply.

So, deep sleep makes people happy.

I have experience, when I stayed at a hotel on a business trip or vacation, I could not sleep well and I got tired, or if I stayed at a hotel for many nights, I may not recover from fatigue no matter how much I sleep.

Have deep sleep as the standard for evaluation

At the inn I was running, it was my daily routine that I went to the reception from around 7:30 in the morning and sent off the customer’s checkout while making today’s room allocation sheet.

At that time, I frequently asked customers, “Did you sleep well last night?”

This is a kind of awareness that wants customers to be able to use their sleep as a standard when evaluating the inn.

By confirming whether or not the customer was able to sleep comfortably, which is the essence of the inn, it is necessary to recognize that whether or not they were able to sleep deeply is the basis for judging the quality of the inn.

Some customers said they couldn’t sleep deeply, but they also explained why they didn’t sleep deeply.

So customers can give me suggestions for improvement directly in the inn, so there is no customer who bothers to write the same thing in the review site later.

On the other hand, in the case of a customer who was able to sleep deeply, because they were able to sleep deeply, the satisfaction as an inn increased dramatically and it has the effect of raising the evaluation of each other item.

Whether or not you can sleep deeply is also a fundamental part of the essence of an inn, and is the most important factor in raising the review.