Table of contents
Perfect cleaning
Aiming for perfect cleaning
No matter how carefully we clean the guest room, staff hair may remain in the bathroom or bed.
Even after being cleaned by the rental sheet company, the hair may remain on the sheets.
It may be difficult to achieve complete and perfect cleaning.
Even if it is impossible to achieve, it is unacceptable, and it is a mistake to give up aiming for perfect cleaning.
Do as much as possible for a perfect cleaning.
It is important to look at the attitude of the staff so that the customer can be convinced that there is an unexpected accident even if hair remains.
What is necessary for customers to trust the inn
Looking closely at the reviews of customers who are dissatisfied with the cleanliness, it seems that they often feel distrust with the inn itself.
If the customer feels distrust with the inn, the customer may think that the staff is skipping cleaning.
At some hotels, at the final check-out time, all the cleaning staff will thank customers in the lobby and tell them to start cleaning now.
This is also one of the ideas for trusting the inn from the customers.
To be trusted, customers need to know that the staff is aiming for perfect cleaning.
And we will tell customers what to do when the staff is not clean enough.
If we have time, we can tell it verbally, or if we don’t have time, we can tell it to the customer at check-in as a note to read.
Give customers the option
In particular, explain the inn’s cleaning standards, and then tell customers that if the room is not clean enough when they enter the room, they can ask the staff to re-clean it. If we do, customers will trust our inn.
Of course, I think there is a burden, such as arranging the staff to clean again.
However, the inn can be devised to clean only the sheets or only the shower room.
The most important thing to avoid is being checked out by customers with dissatisfaction in their heart.
It is also written in the staff item # 3 “Creating an environment that is easy to ask and depend on the staff”. The important thing is to make customers have the option to rely on the staff.
□ Have customers look at the attitude of the staff to avoid distrust.
□ If we let customers know that the staff can re-clean the room, we will be more trusted.
□ Make sure customers always have the right to choose. ( Part. 2 )
