Table of contents
The room allocation is the job of the person in charge
Obtain the maximum results of the facility by the room allocation
It has been said that it is important to have a deep sleep in order to raise the customer’s comfort level, and “quietness” is absolutely necessary for the customer to sleep deeply.
Are you giving up thinking that it is natural to have a complaint because our walls are thin?
By devising the room allocation, we can improve customers’ comfort rating.
For example, what about the day when a group customer stays? It will be noisy, so if we devise measures such as separating the floor where the group customer stays from other customers, complaints will be reduced.
Today, most customers have booked in advance via the Internet. So, as I mentioned in the staff item 4) “It is important to know each customer properly”, we can understand customers information in advance.
Based on the information, we will consider the room allocation before check-in begins so that customers can spend the most comfortable time. Then, write a special note for each customer and fill it out on a piece of paper so that other staff can easily see it.
Let’s take a look at the points to be aware of when allocating rooms.
Room allocation for guests checking in late at night
When allocating rooms, it is important to understand how customers spend in their guest room.
If customers check in early, few guests will stay in their guest room only once they have checked in.
After checking in, take a shower or spend some time in the room for a break, then go out and return again at night.
I think this pattern is the most common.
By checking in first, we will be able to act calmly.
We can see that the customers are a planned customer, both for sightseeing and for business trips.
These customers tend to be quiet at night.
On the other hand, customers who check in late at night may not be able to act with sufficient time.
It can be said that If we don’t have enough time, it’s kind of nervous.
In this nervous state, the customer enters the room after checking in.
So it takes a lot of time for this customer to sleep. Also, since the nervous state has not relieved, even slight sounds are worrisome, and as a result, they cannot sleep deeply.
If customers who are traveling with enough time, they are already relaxed when they go to bed. So the customer tends to sleep well without worrying about a little sound.
As a countermeasure, if there are two guests who check-in in the evening, it is better to have one room between the two rooms, and that one room should be used by customers who checked in early.
A bad cycle of check in at night
Special attention must be paid to guests who check in at night to avoid a bad cycle, as described below.
1. Check in late at night
2. The nervous state has not been released
3. The brain is not ready for sleep
4. Can not sleep
5. Hear the sound of the next room
6. Can’t sleep because of the sound of the next room ( The cause of sleeplessness is converted. )
7. Can’t sleep because the walls are thin
8. The evaluation goes down
Room allocation to remove anxiety
One of the attractions of the guest house that I managed was the interaction between strangers.
So, in order to get to know each other, customers who came from the same prefecture are allocated into the same room, and customers who are checked in at the same time are talking together while I guide them to the guest room.
It is a device to solve the problem of a shared room accommodation, which makes customers nervous if they do not know who the same room is.
For a typical private accommodation, such as a business hotel, if two sets of guests are checking in at the same time, they should be on separate floors or slightly separate rooms.
In the case of a private room, customers are wary of other customer’s interference because the guest room is recognized as a completely private space.
This wariness is the same in the corridor on the guest room floor.
When we go back to our apartment, we will be wary if someone sees us when we enter the room.
In addition, the guest room floor is the same as a closed room in a way, so we get nervous when we pass by others in the corridor.
If customers are looking at the person in the next room, when they hear a noise in the middle of the night, their neighbor’s face may come up and they may be anxious.
On the other hand, if their neighbor has a positive impression, they may be relieved. However, it is better to separate the guest rooms that are checked in at the same time.
Create the room allocation sheet
Have a paper table at the reception counter so that we can see the room availability and what type of guests will be staying on each floor today at a glance.
It is best if we can divide the floor for each type of customer, such as traveling alone, men, women, sightseeing, business, etc. Even if they are on the same floor, it is desirable that the room be allocated so that women are in the area only for female customers.
Let’s take a look at the priority order of room allocation by each customer type.
1. Place the area only for female customers traveling alone
(Make sure there are no men nearby.)
2. Place the area only for male customers traveling alone
(Business travelers sleep late at night and early in the morning.)
3. In the case of a group of women only customers, place the area only for women
(They are warried to the presence of men.)
4. Customers who book multiple single rooms place their rooms next to each other
5. For customers who book a room with a couple of men and women, their floor will be the same, but the area will be divided by age
(We can identify to some extent by name and email address.)
□ The room allocation is the highlight of the staff ability.
□ Special care must be taken for guests checking in late at night.
□ Try to avoid meeting customers as much as possible.
□ Separate floors by customer type or areas by type.
