Review measures with immediate effect

Mechanism that makes the staff look smile

The reason why the staff seems unfriendly

We always instruct the staff to serve customers with a smile, so why do customers think they are unfriendly ?

While serving customers, the staff may be kindly serving customers with a smile.

But, is the staff working on the computer inside the reception counter when they are not waiting for customers ?

In fact, the customers are watching the staff being busy with their daily work.

Customers feel the busy atmosphere of the staff and cannot talk to them easily.

At first, it’s a little embarrassing, but let’s greet our customers brightly.

And the clothes of the staff are also effective in clothes that create a sense of familiarity.

After receiving an exaggerated greeting from the staff, the customer will feel a sense of familiarity when the customer is served from the staff in a friendly atmosphere.

From the customer’s point of view, the first exaggerated greeting can be felt businesslike. And customers will feel that the subsequent normal tone conversation is a private atmosphere.

As a result, customers can feel close to the staff. In fact, both greetings are businesslike, but customers can feel a sense of familiarity with the staff by adding something like a change of tone or intonation.

To convey the thoughtfulness of the staff

Also, as I mentioned in the previous item, an arrangement is needed to help customers relax.

If we are not relaxed, we may not be able to judge calmly.

If the customer check-in in a relaxed state as much as possible, we can easily convey a little thoughtfulness to the customer.

So the location item mentioned above is very important.

Good review itself is the number one review measures

Subconscious power

What I felf most effective in terms of how to improve evaluation of reviews was actually increasing the percentage of good reviews.

I was checking reviews received from customers every day and felt it.

It may be unbelievable, but since the number of reviews with good evaluation exceeded 100, the number of perfect evaluation reviews has increased rapidly.

The reason is that when the customer make a reservation from the reservation site, the customer will make a reservation after reading the good reviews written by other customers along with the photo informaion of the inn. So, customers think of the image of ” this inn is a good inn ” even before they come to stay.

In addition, this image remains until after the stay.

In addition, customers who write good reviews not only on the internet but also as a topic of conversation in everyday life, will advertise your accommodation to friends.

However, even if customers think that the inn is good, it is difficult to recommend the inn to their friends if the inn has a lot of bad reviews.

Negative impact of low-rated reviews

Unfortunately, if there are bad reviews, it seems that the majority of people give a low rating, and customers will give low rating easily.